Refund & Returns Policy
Thank you for supporting Fitness Hacks for Life. Our mission is to make practical wellness resources accessible to everyone — and that includes being upfront about how purchases work.
Because all of our products are delivered digitally and instantly, please read this policy carefully before completing your purchase. By buying from our Ko-fi shop, you agree to the terms below.
At a Glance: Refund Eligibility
| Product / Situation | Refund? | Notes |
|---|---|---|
| Journals & Planners (PDF/digital) | No refund | Instant digital delivery — all sales final |
| Fitness & Wellness Guides (PDF) | No refund | Instant digital delivery — all sales final |
| Corrupted or incorrect file received | Full refund or re-send | Contact us within 7 days with proof |
| File not received after purchase | Full refund or re-send | Contact us within 7 days |
| Duplicate charge / billing error | Full refund | Contact us immediately |
Why Digital Products Are Generally Non-Refundable
When you purchase a digital product from our Ko-fi shop, the file is delivered to you instantly and automatically. Unlike a physical item, a digital file cannot be returned once it has been accessed or downloaded.
This is standard practice across digital product platforms, and Ko-fi’s own terms reflect this. We put genuine care into every product we create, and each one clearly describes what’s included before you buy. We encourage you to read the full product description and preview images carefully before purchasing.
When We Will Issue a Refund
If you completed a purchase and did not receive your download link or file, please contact us right away. We will resend the file immediately or issue a full refund if delivery cannot be confirmed.
If the file you received is corrupted, unreadable, or is clearly the wrong product, you are entitled to a full refund or an immediate replacement. Please contact us within 7 days of purchase and include a brief description of the issue.
If you were charged more than once for the same product, or if there was a clear billing error on our end, we will refund the duplicate charge in full. Please contact us with your Ko-fi transaction details as soon as possible.
- Contact window: Please reach out within 7 days of purchase for all refund-eligible situations
- What to include: Your Ko-fi username or email, the product name, and a brief description of the issue
- Response time: We aim to respond within 1–2 business days
What We Cannot Refund
- Change of mind: Once a digital file has been delivered
- Didn’t read the description: Each product listing includes a full description and preview
- Didn’t get the results you hoped for: Our planners are tools to support your wellness journey — outcomes depend on individual use
- Purchased the wrong item: Please double-check your selection before completing checkout
- Technical issues on your device: If you have difficulty opening a PDF, please reach out and we’ll do our best to help
A Note About Ko-fi
Our shop is hosted on Ko-fi. Ko-fi processes payments on your behalf but does not manage refunds — all refund requests must come directly to us, not to Ko-fi support.
How to Contact Us
- Ko-fi DM: Send a direct message via ko-fi.com/fitnesshacksforlife
- Website: fitnesshacksforlife.org — use the contact form
- Subject line: Include ‘Refund Request’ or ‘Download Issue’ so we can prioritise your message
We’re a small, mission-driven team and we genuinely want every customer to have a positive experience. If something went wrong, please tell us — we’ll always do our best to make it right.
Policy Updates
Fitness Hacks for Life reserves the right to update this policy at any time. Any changes will be reflected on our Ko-fi shop page and website with a revised effective date. This policy was last updated in March 2026.