Doctor

A man sits on the couch, watching TV. His partner, a woman, prepares dinner, while mentally ticking off her to-do list. That includes returning her partner’s shirts she’d ordered online for him last week, and booking a GP appointment for their youngest child. He walks in and asks her, “What’s for dinner?” before returning to

With an estimated 950,000 predators that can be online at any given time, shouldn’t you be learning more about how to protect your children?  Historically, predators are typically older males, but in recent years and with the increased access of online platforms, we are starting to see younger and younger men target our children.  Predators

Research shows how language can de-escalate conflict and build connection.   ey points A complainant can be calmed through empathy, authenticity, and verbal accommodation. Authenticity requires responding in a fashion that is human, not automated. Empathy involves communicating the ability to identify feelings expressed, as well as why. Using the same words a speaker has

Anxious people tend to perceive their world in a more threatening way. That is, the more anxious a person is, the more likely they are to notice threatening things around them. This is called the threat bias. Some researchers believe that the threat bias makes it harder for people to get rid of anxiety disorders

Diffusing potential danger enhances individual and public safety.   Key points Security, healthcare, or any public employee may encounter persons in distress. Effective interpersonal communication includes listening, validation, and open body language. Online emotional de-escalation involves empathy, authenticity, and verbal accommodation. Many people, within the course of their employment, encounter individuals who potentially pose a