5 Practical Ways to De-Escalate Emotional Distress By Wendy Patrick
Diffusing potential danger enhances individual and public safety. Key points Security, healthcare, or any public employee may encounter persons in distress. Effective interpersonal communication includes listening, validation, and open body language. Online emotional de-escalation involves empathy, authenticity, and verbal accommodation. Many people, within the course of their employment, encounter individuals who potentially pose a […]
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